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Ouzel Outfitters
Box 817
Bend, Oregon 97709
800-788-7238
Info@OregonRafting.com

COVID-19 Update from Ouzel Outfitters

The current outbreak of the COVID-19 virus has affected each and every one of us. The uncertainty of how severe the outbreak will become and how it might impact our lives is causing wide-spread concern and anxiety. The health and safety of our guests and guides is THE top priority at Ouzel Outfitters. As a result of the current crisis and to reassure our guests and staff, Ouzel Outfitters is establishing the following guidelines, protocols and policies for our trips.

While the Oregon governor's executive order from March 23rd to "stay at home" remains in place, we are effectively shut down and unable to run trips. Once this order is lifted and recommendations from state and federal authorticies for social-distancing are relaxed we will resume operations. Assuming that at that time, risks still exist, we will adhere to the following guidelings and procedures.

Guidelines
Beginning two weeks prior to each trip we will be screening guests and guides in order to identify individuals for whom participation in a trip may not be advisable. “Screening” email reminders will be sent to each guest, two weeks, one week and three days prior to each trip. We will need to trust in everyone’s honesty and encourage all to err on the side of caution. Please contact us if any of the following might apply:

  • Tested positive for COVID-19
  • Traveled to a Level 3 or other country on the CDC’s COVID-19 travel advisory page
  • Under official quarantine
  • Experiencing a high fever, continuous cough, etc. -see the CDC's Symptoms page
  • Practicing self-quarantine due to contact with suspected infected individuals
  • We will also check temperatures at the check-in/orientation

Protocols
As long as we don’t bring it with us, we feel that the environmental setting for our trips (small groups and a remote, outdoor setting) is not particularly conducive to the spread of disease. Sanitation is always a top priority on our trips and the standard use of bleach solutions and bleach wipes for dining and food-preparation surfaces and utensils with be enhanced. Handwashing is the most important aspect of our sanitation procedures and multiple hand wash stations bill be set-up and will remain stocked around camp. Sleeping bags are professionally laundered after each trip and other equipment such as life jackets, paddle jackets/pants and other items will be cleaned with a bleach solution after each use. We will depend on everyone to be hyper-vigilant about hygene and hand washing on every trip.
 
Cancellation Policies
For those who need to cancel their reservation within 30 days of a trip due to COVID-19 related issues (see list above), a full credit will be offered for the same or any other future river trip. The credit will be valid for any trip during the next two rafting seasons.
 
COVID-19 Cancelation Policy for Trips in April and May
60 or More Days in Advance: Full refund of all payments.*
30 to 60 Days in Advance: Deposit held as credit. Any additional payments will be refunded.*
30 or Fewer Days in Advance: Full credit towards future trip.
 
Should the trip be cancelled by Ouzel due to local, state or federal mandates. You will automatically be rescheduled on the same trip for the following year with a full credit for all payments made. Requests for refunds will be honored but may be significantly delayed. 
 
*We are committed to being flexible and accommodating with regard to reservations, cancellations and refunds for all of our guests through this difficult time. In return, we ask for patience and an understanding that the current situation is putting immense financial pressure on all business - particularly outfitters at this crucial "start-up" time of year. As a result, refunds may be significantly delayed.
 
Lastly, while airlines and other travel services are similarly relaxing their policies, we highly recommend purchasing a Travel Protection Plan – learn more here.
 
Best Practices
We encourage all of our guests and staff, now and in the future, to take common-sense steps to protect yourself and others from the spread of COVID-19. See the CDC’s guidelines for protecting yourself and others. Lastly, we encourage everyone to make sure the information you are receiving about COVID-19 is from informed and reliable sources. Most county health departments, all state health organizations, the CDC and WHO have up-to-date information online. Many of these organizations also offer email or text updates.

Deschutes County, OR. Updates
Malheur County, OR. Updates (Owyhee River Area)
Oregon Health Authority Updates
Centers for Disease Control Updates
World Health Organization Updates

It is our hope that by the time the summer rafting season arrives, we’ll be well past the peak of this outbreak and that life in general (and travel in particular) will return to normal. Until that time, we will do everything we can to protect the health and safety of our guests and staff and will commit to being flexible and accommodating with the needs of each and every guest. Please don't hesitate to call or email if you have questions or concerns.

Sincerely,
Brian Sykes, Owner/Manager
 

 

 

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