Each guest will be sent a trip planner which includes a list of what to wear and bring for the trip. It also includes meeting instructions, travel times, general itinerary and more.  Our reservations staff is always available to answer questions and make suggestions.

Each guest will also be asked to complete a Guest Registration Form. The registration form collects size information (for life jackets, splash gear and booties) dietary information, pertinent health and medical information and other information which helps us to prepare for your trip.

We offer round trip transportation from Bend  to the Deschutes and McKenzie Rivers but space in our vans is limited. We do not offer transportation for the North Umpqua. In some cases it is more convenient to meet us at the put-in and have your vehicle shuttled to the take-out. For instance, the Deschutes River is on the way from Portland to Bend and the McKenzie River is on the way from Eugene to Bend.  We may be able to shuttle some groups back to their car after the trip. 

Granola snacks and sparkling water are included on half-day trips.  For full-day trips a healthy and hearty deli-buffet lunch is included along with lemonade, iced tea and water.  Granola snacks and sparkling water are also included on full-day trips at the end.  We can accommodate vegetarians, gluten free and other dietary restrictions. Dietary restrictions and food allergies can be indicated on the guest registration form.

We do NOT cancel trips because of poor weather.  It's important to be prepared for the trip. Check the weather and dress appropriately. The trip planner has suggestions for types of cold weather clothing.  In general, AVOID COTTON!  Ouzel will provide paddle jackets, paddle pants, neoprene booties, and if warranted, wetsuits, but guests need to have the proper base layer. With proper preparation, rafting in the rain is every bit as fun as on a normal sunny day.

A few rapids require short bursts of strong paddling. Time on the water averages from 2 to 5 hours and may involve prolonged exposure to the elements.  Being prepared with the proper clothing is important.

Overall, our trips are only moderately strenuous. A high degree of physical fitness is not required, but guests should be reasonably healthy.  We are always happy to make reasonable accommodations, so if you have concerns, don't hesitate to give us a call.

Our trips are priced to be all-inclusive. There are no additional taxes, fees or add-on costs for items necessary for the trip. The trip cost listed on the trip details page is the final price.  The only exception is gratuities for the guide staff. 

If you have enjoyed your trip and feel that your guides have done an outstanding job, it is customary to thank them with a gratuity. The amount is up to you, but a gratuity of between 15% and 20% of your trip fare is typical for Ouzel guests. The guides share their gratuities and will appreciate any expression of thanks you care to offer.